# HAPP AI — the assistant that answers your customers

> It’s not a bot. Not a script. It’s a self-learning AI that handles all incoming communication — across Instagram, Telegram, phone, and CRM — and connects in a single day.

- **Page:** https://happ.tools/
- **Product:** Multi-channel AI agents for chat and voice — Telegram, Instagram, WhatsApp, Viber, Facebook, phone lines and CRM
- **Languages:** English (`/`) and Ukrainian (`/uk/`)
- **Action:** [Open HAPP Dashboard](https://my.happ.tools/)

## Products

*Our Products*

HAPP picks up in under a second when a customer calls. It answers questions, takes bookings, and pushes updates to your CRM. There is no hold music, and no lost leads.

- [Voice AI that answers calls for you](https://happ.tools/voice-assistant) — Bookings, questions, confirmations — handled instantly. No waiting. No missed clients.
- [One app — all your store's conversations](https://happ.tools/chat) — AI platform for managing chats in online stores. Instagram, Viber, Telegram, WhatsApp, Messenger — all channels in one window. Setup in 10 minutes.
- [See where your business is losing sales](https://happ.tools/analyse) — End-to-end chat and call analytics for online stores. AI analyzes every conversation and every call — no listening, no manual review.
- [Call analysis with AI](https://happ.tools/call-analysis) — Upload call recordings or connect your telephony — AI transcribes, detects emotions and shows exactly where your managers are losing customers.
- [See how your managers really close customers in chats](https://happ.tools/chat-analysis) — Upload chat history from Telegram, Instagram, WhatsApp, Viber — AI analyzes every dialog and shows which managers sell and which ones lose leads.

## What happens between hello and done

*Features*

One message comes in. Here is everything that happens before your team even opens a laptop.

- **Picks up in 0.9 seconds** — At 3am, on December 31st, on the 200th call arriving at the same second. There is no queue, because there is nothing to wait for.
- **Reads intent, not keywords** — A typo, a voice note, another language, three questions in one sentence. It works out what the customer actually wants — with no script to maintain.
- **Never invents an answer** — When something is not in your knowledge base it says so and asks a human, instead of inventing a delivery date.
- **Acts, not answers** — Creates the order, books the slot, checks the stock, updates the deal. The conversation ends with a record in your CRM, not a promise to call back.
- **Remembers the customer** — Wrote on Instagram in March, calls in July — same person, same thread, same context. Nobody is asked for their order number twice.
- **Hands over with the whole story** — Hands your manager the conversation, the order history and the open question — they pick up mid-sentence.

## Enterprise-grade integrations and security

*Integrations*

Connect your core systems and daily tools. Automatically and securely.

The full catalogue is at [https://happ.tools/integrations](https://happ.tools/integrations) — as markdown, [https://happ.tools/integrations.md](https://happ.tools/integrations.md).

**Security you can stand by:** SOC 2 Type 2 · GDPR compliant · ISO 27001 · SAML single sign-on · Advanced permissions · 2FA with email codes · Regional deploys · Audit logging · Custom user roles · Flexible groups · User provisioning

## Choose your plan

*Pricing*

Every feature on every plan. Voice from $0.05/min, chat from $0.010/msg, analysis from $0.015, transcription $0.005/min — the same rates for everyone, falling as you grow. That is our fee for the work; model tokens go on top, at the provider’s price.

| Plan | Price | For | Includes |
| --- | --- | --- | --- |
| Start | $49/month | Small teams | 1 concurrent call; 3-month history; All channels included; Email support |
| Growth | $99/month | Growing teams | 3 concurrent calls; 12-month history; All channels included; Chat support in 8 hours |
| Business | $199/month | Best for business | 5 concurrent calls; 24-month history; All channels included; 99.5% SLA · 4-hour support |
| Company | $299/month | For sales departments | 10 concurrent calls; Unlimited history; SSO · audit log; 99.5% SLA · 4-hour support |
| Scale | $499/month | High volume | 20 concurrent calls; Unlimited history; SSO · audit log; 99.9% SLA · 1-hour support |
| Enterprise | Custom | Built for large organizations | Negotiated per-minute rate; Dedicated server · SLA; Custom integrations · on-premise |

**Pay upfront — get a discount** — −8% 3 months · −12% 6 months · −22% 12 months · +bonus on top-up.

Every feature per plan and the per-minute rate of every AI model: [https://happ.tools/pricing](https://happ.tools/pricing) — as markdown, [https://happ.tools/pricing.md](https://happ.tools/pricing.md).

## Case studies

*Results*

Eight industries, the same assistant, with the numbers each one measures.

- [Bank](https://happ.tools/cases/bank) — 92% of client requests handled by ai without an operator
- [EdTech](https://happ.tools/cases/edtech) — 78% of leads converted by ai without a manager
- [E-commerce](https://happ.tools/cases/ecom) — 89% of buyer requests handled by ai without an operator
- [Restaurant](https://happ.tools/cases/restaurant) — 87% of guest requests handled by ai without a manager
- [Logistics](https://happ.tools/cases/logistics) — 91% of client inquiries handled by ai without a dispatcher
- [Auto & Real Estate](https://happ.tools/cases/realestate) — 84% of leads handled by ai without a manager
- [Healthcare](https://happ.tools/cases/healthcare) — 84% of patient inquiries handled by ai without a receptionist
- [Beauty & Wellness](https://happ.tools/cases/beauty) — 91% of client bookings handled by ai without a receptionist

## Happ MCP is live

*For developers and AI agents*

Connect Happ to Claude, Cursor, n8n, and any tool in your stack through MCP and API. Build custom workflows on top of your calls and conversations.

- **MCP server** — `npx -y @happ-ai/platform-mcp@latest`, published on npm as [@happ-ai/platform-mcp](https://www.npmjs.com/package/@happ-ai/platform-mcp) ([source](https://github.com/Happ-AI/platform-mcp))
- **REST API** — [OpenAPI spec](https://api.happ.tools/api/swagger-json), [interactive reference](https://api.happ.tools/reference)
- **Documentation** — [docs.happ.tools](https://docs.happ.tools) ([llms.txt](https://docs.happ.tools/llms.txt), [llms-full.txt](https://docs.happ.tools/llms-full.txt))
- **Authentication** — a per-company access token in `X-Access-Token`; see [https://happ.tools/auth.md](https://happ.tools/auth.md)
- **This site, for agents** — [https://happ.tools/llms.txt](https://happ.tools/llms.txt)

## Frequently asked questions

*FAQ*

Setup, security, pricing, and what happens when the AI reaches its limit.

### Will HAPP replace my team?

No. HAPP takes the repetitive first line — routine questions, bookings, status checks — so your team spends its time on the conversations that actually need a person.

### How fast is the setup?

Most teams are live within a single day. You connect your channels, upload your knowledge base, and HAPP starts answering.

### What happens if HAPP can’t answer something?

It hands the conversation to a human with the full context attached, so your manager picks up mid-thread instead of starting over.

### Is there a free trial?

Yes. Every plan starts with a free trial — no card required, full feature access.

### Does HAPP integrate with our CRM system?

HAPP syncs with the major CRMs, messengers and telephony providers out of the box, and anything else through our API and MCP server.

### Can we customize the voice and tone to match our brand?

Yes. Voice, tone, vocabulary and escalation rules are all configurable per assistant.

### Does HAPP support multiple languages?

It understands and replies in any language your customers write or speak in, and switches mid-conversation.

### Is HAPP secure?

SOC 2 Type 2, GDPR and ISO 27001, with SSO, audit logging, regional deploys and on-premise available on Enterprise.

## Ready to turn hours into profit?

See if HAPP is right for your business — a free, fully functional trial, no card required.

[Open HAPP Dashboard](https://my.happ.tools/)