# See where your business is losing sales > Chat and call analysis in one platform — AI finds where leads get stuck, which managers are dropping deals, and what needs to be fixed. - **Page:** https://happ.tools/analyse - **Product:** End-to-end chat and call analytics for online stores. AI analyzes every conversation and every call — no listening, no manual review. - **Action:** [Open HAPP Dashboard](https://my.happ.tools/) ## You don't know what's happening in your sales team *Problem* Managers work, leads come in — but you don't see what happens between the first inquiry and the sale. - **Managers are losing leads — you find out a month later** — Without analytics, you only see the result: sales dropped. But you don't see the cause: which managers aren't responding, where leads are stuck. No reply for 3 days — you'll find out in a month - **Listening to calls is yesterday's approach** — 50 calls per day × 5 managers = 250 calls. You don't have time to listen to each one. Problems go unnoticed. 5% reviewed · 95% black box - **Messengers are a black hole for owners** — Instagram, Viber, Telegram — you don't see any conversations. A manager might respond in an hour, or might not respond at all. All in different apps — no unified view ## Two products — one platform *Products* Chat and call analysis — separately or together. Connect what your business needs. - **Chat Analysis** — AI reads every conversation in Instagram, Viber, Telegram and WhatsApp — no manual review, no sampling. - **Call Analysis** — AI transcribes and scores every call, detecting objections and the real reasons deals are lost. - **All integrations included** — Messengers, telephony, CRM — connect without developers or extra costs. - **Connect in 48 hours** — From request to first report — no developers or technical complexity on your side. ## Three axes of analysis — complete picture of sales *How it works* Every interaction is analyzed across three key dimensions — so you know exactly where money is being lost. - **Lead Quality** — Who is this client? How ready are they to buy? AI automatically evaluates the potential of each inquiry, so your managers work with the hottest leads first. - **Manager Quality** — How fast do they respond? Do they follow the script? AI evaluates communication tone and objection handling, so you see who on the team is performing and who is dropping the ball. - **Sale Quality** — How close to the deal? What are the blockers? AI predicts sale probability and timelines, so you know where to intervene now — not in a month. ## What the sales team owner gets *For business owners* Everything needed to control your sales team — in one place, without listening to calls or reading chats. - **Manager ranking, updated daily** — Who is hitting targets and who is quietly losing leads — one list, rebuilt from every conversation of the day. - **The morning digest writes itself** — A summary per manager lands at 09:00 every day — what closed, what stalled, what needs you. No one compiles anything. - **Calls and chats on one screen** — Instagram, Telegram, Viber, telephony — seven channels feed one dashboard instead of seven tabs. - **Numbers move in real time** — A call ends, a message is sent — the dashboard already knows. No nightly sync, no “as of yesterday”. - **Alerts before leads go cold** — A lead with no reply for three hours shows up here first — not in next month’s report, when it is already gone. - **One score for the whole team** — The entire sales department as a single number and its trend — so you know in one glance whether the week is won. ## Frequently asked questions *FAQ* Answers to common questions about HAPP analytics ### Which messengers are supported for chat analytics? HAPP supports Instagram, Viber, Telegram, WhatsApp, Facebook Messenger. All conversations are collected in a single dashboard for analysis. ### Do I need to listen to calls manually? No. AI automatically transcribes every call, analyzes communication quality, and identifies problems. You just need to look at the dashboard. ### How does AI evaluate manager quality? AI analyzes response time, communication tone, sales script adherence, objection handling quality, and overall effectiveness working with the client. ### What are the "three axes of analysis"? These are three key dimensions: lead quality (how ready to buy), manager quality (how they work with clients), and sale quality (how close to the deal). Together they give the complete picture. ### How quickly will I see the first insights? After connecting channels, analytics starts working instantly. You'll receive the first insights in less than a minute after the first interaction. ### Is my data secure? Yes, we use enterprise-grade encryption for all data. Your conversations are stored securely in compliance with GDPR and other privacy standards. ## Pricing Every plan and the per-minute rate of every model: [https://happ.tools/pricing](https://happ.tools/pricing) — as markdown, [https://happ.tools/pricing.md](https://happ.tools/pricing.md).