Chat and call analysis in one platform — AI finds where leads get stuck, which managers are dropping deals, and what needs to be fixed.
Free trial · No card · First insights in 1 minute
Managers work, leads come in — but you don't see what happens between the first inquiry and the sale.
Without analytics, you only see the result: sales dropped. But you don't see the cause: which managers aren't responding, where leads are stuck.
50 calls per day × 5 managers = 250 calls. You don't have time to listen to each one. Problems go unnoticed.
Instagram, Viber, Telegram — you don't see any conversations. A manager might respond in an hour, or might not respond at all.
Upload your dialogs and the empty dashboard comes alive on its own: scoring, conversion, AI performance and tokens fill in before your eyes.
Overview
Calls
0
↑ 0%
Avg. duration
0:00
↑ 0%
Tokens spent
0k
↑ 0%
Total sessions
0
↑ 0%
Unique contacts
0
↑ 0%
AI-handled
0%
↑ 0%
Usage timeline
AI performance
0
AI sessions
0
Manual
Assistants
Assistant metrics
Dialogs over time
Channels & contacts
Channel metrics
Contact stats
0
Unique
0
New
0
Returning
Channels over time
Activity heatmap
Top contacts
Tokens & tools
Total cost
$0.00
Total tokens
0
Tokens by model
Tokens by assistant
Token usage
Calls by number
Recent contacts
A full picture of chat quality — no manual checking. AI reads every dialog and shows who's really selling.
AI scores every dialog on 10+ criteria: speed, script adherence, objection handling, closing for action.
Sarah K.
142 dial. · 0:48 reply
Andrew M.
118 dial. · 1:12 reply
Irene S.
96 dial. · 2:04 reply
Peter V.
71 dial. · 3:20 reply
Mike L.
58 dial. · 4:50 reply
AI finds dialogs where the customer was ready to buy but the rep didn't close — with quotes.
AI: reach out first with a −10% offer — 64% recovery chance
Who leads, who lags — and how your conversion compares to your niche.
Upload a checklist — AI verifies every conversation stage in 100% of dialogs.
Export analysis results to PDF, Excel, CSV or Google Sheets — for management, finance or your CRM.
PDF report
1.2 MB
Excel
320 KB
CSV
84 KB
Google Sheets
online
How many dialogs, the team score, how many lost leads — on one screen, in real time.
Dialogs
142
+18 this week
Score
66
+4 this week
Lost
14
−6 this week
Chat and call analysis — separately or together. Connect what your business needs.
AI analyzes conversations in Instagram, Viber, Telegram, WhatsApp without manual reading.
↗ Learn about chat analysisAI transcribes and scores every call, detecting objections and rejection reasons.
↗ Learn about call analysisMessengers, telephony — connect without developers or extra costs.
↗ View all integrationsFrom request to first report — no developers or technical complexity.
Every interaction is analyzed across three key dimensions — so you know exactly where money is being lost.
Everything needed to control your sales team — in one place, without listening to calls or reading chats.
Who's hitting targets and who's losing leads — updated daily.
Summaries for each manager without manual work — every day at 9:00.
Instagram, Telegram, Viber, calls — one dashboard for everything.
Data updates instantly after every call or message from your managers.
Entire sales department effectiveness — one number, no extra reports.
Transparent platform pricing. Every feature on every plan.
Enterprise
Custom pricing, a dedicated server, SLAs, AI tuned to your processes, on-premise.
Pay upfront — get a discount
Choose your billing period at checkout — the discount applies automatically.
−10%
3 months
−15%
6 months
−20%
12 months
+bonus
on top-up
Answers to common questions about HAPP analytics
HAPP supports Instagram, Viber, Telegram, WhatsApp, Facebook Messenger. All conversations are collected in a single dashboard for analysis.
No. AI automatically transcribes every call, analyzes communication quality, and identifies problems. You just need to look at the dashboard.
AI analyzes response time, communication tone, sales script adherence, objection handling quality, and overall effectiveness working with the client.
These are three key dimensions: lead quality (how ready to buy), manager quality (how they work with clients), and sale quality (how close to the deal). Together they give the complete picture.
After connecting channels, analytics starts working instantly. You'll receive the first insights in less than a minute after the first interaction.
Yes, we use enterprise-grade encryption for all data. Your conversations are stored securely in compliance with GDPR and other privacy standards.
Chats, calls and conversation analytics — run your business from the Happ app.
All messengers in one place: no customer is left without a reply.
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