How one AI assistant replaced customer support β tracking orders, processing returns and boosting sales through personalised recommendations.
From product search to delivery rating β the assistant accompanies every buyer at every step.
The buyer sends an order number β AI instantly replies where the parcel is and when it arrives.
AI selects products based on budget, preferences and each client's purchase history.
Find me sneakers under $80
β Here are 3 options for you π
Return filing, refund status and size exchange β no queue, no operators.
If a buyer left with a full cart β the assistant sends a reminder via messenger and helps complete the purchase.
Reminder
π 3 items in your cart
Complete purchase β
After delivery the assistant asks to rate the product and leave a review β automatically and on time.
Your order delivered
Rate your purchase β
A real recording β a buyer checks their order status through the HAPP AI voice assistant.
Online store Β· Voice assistant
Buyer checks order status
Real online store metrics 30 days after connecting HAPP AI.
of buyer requests handled by AI without an operator
89%Orders
orders per month via messengers
Conversion
conversion growth from personalised recommendations
Upload your dialogs and the empty dashboard comes alive on its own: scoring, conversion, AI performance and tokens fill in before your eyes.
Overview
Calls
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Tokens spent
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Unique contacts
0
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AI-handled
0%
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Usage timeline
AI performance
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0
Manual
Assistants
Assistant metrics
Dialogs over time
Channels & contacts
Channel metrics
Contact stats
0
Unique
0
New
0
Returning
Channels over time
Activity heatmap
Top contacts
Tokens & tools
Total cost
$0.00
Total tokens
0
Tokens by model
Tokens by assistant
Token usage
Calls by number
Recent contacts
A full picture of chat quality β no manual checking. AI reads every dialog and shows who's really selling.
AI scores every dialog on 10+ criteria: speed, script adherence, objection handling, closing for action.
Sarah K.
142 dial. Β· 0:48 reply
Andrew M.
118 dial. Β· 1:12 reply
Irene S.
96 dial. Β· 2:04 reply
Peter V.
71 dial. Β· 3:20 reply
Mike L.
58 dial. Β· 4:50 reply
AI finds dialogs where the customer was ready to buy but the rep didn't close β with quotes.
AI: reach out first with a β10% offer β 64% recovery chance
Who leads, who lags β and how your conversion compares to your niche.
Upload a checklist β AI verifies every conversation stage in 100% of dialogs.
Export analysis results to PDF, Excel, CSV or Google Sheets β for management, finance or your CRM.
PDF report
1.2 MB
Excel
320 KB
CSV
84 KB
Google Sheets
online
How many dialogs, the team score, how many lost leads β on one screen, in real time.
Dialogs
142
+18 this week
Score
66
+4 this week
Lost
14
β6 this week
Our support team was drowning in repetitive questions β where's my order, how to return, is it in stock. After HAPP AI 89% of these close automatically. We halved the support team and redirected resources to growing the store.
Maxim Semenchenko
Founder, ModaShop β multi-brand online store
From sign-up to the first automated reply β under an hour.
Step 1
Connect your sales channels
Connect Telegram, Instagram, Viber or WhatsApp β wherever your buyers already are.
Supported channels
Step 2
Configure the assistant for your store
Upload your catalogue, connect CRM and set up scripts β the assistant will know every product and every order status.
What to prepare
Terasa Restaurant
Table bookings and review collection β fully automated.
Client asked
Please block my card
β Card blocked
Client support, manager appointments and loan consultations.
Available slots
Master bookings, reminders and review collection β fully automated.
Ready-made scenarios for the e-commerce vertical β configured to your processes and launched without development.
Answers to the most common questions about HAPP AI for online stores.
Yes. HAPP AI connects to your order management system via API or Webhook. A buyer sends an order number β the assistant instantly retrieves the live status and responds.
The assistant analyses the buyer's request, budget and previous purchases. Based on your catalogue it generates personalised recommendations and sends them directly in the messenger.
Yes. The assistant collects the necessary information, creates a return request in your system and notifies the buyer about refund timelines. All without an operator.
HAPP AI integrates with Bitrix24, amoCRM, KeyCRM, Shopify, WooCommerce and others via API or ready integrations. For custom systems β Webhook.
Pricing depends on request volume and connected channels. Plans are available for small, medium and large businesses β contact us for a custom quote.
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