How one AI assistant replaced the phone receptionist — booking appointments, sending reminders and collecting reviews around the clock.
From booking a doctor to collecting reviews — the assistant guides every patient at every step.
A patient messages — the assistant clarifies symptoms, selects the doctor and slot without staff.
Address, parking, insurance, test results — the assistant knows everything and replies instantly.
Do you accept Uniqa insurance?
→ Yes, we do. Sending you the services list.
24 hrs and 2 hrs before — automatic reminder with confirmation and clinic address.
After the visit the assistant asks to rate the doctor and leave a Google or clinic portal review.
Post-visit request
At 2 AM, on weekends and holidays — the assistant responds in seconds while the receptionist rests.
02:15 — patient messaged
Reply in 1 second
A real call recording — a patient books a cardiologist appointment through the HAPP AI voice assistant.
Clinic · Voice assistant
Patient books a cardiologist appointment
Real clinic metrics 30 days after connecting HAPP AI.
of patient inquiries handled by AI without a receptionist
84%Bookings
appointments per month via messengers
Response
response time to a patient at any hour
The real difference in receptionist operations after connecting the AI assistant.
Missed calls
up to 40% at peak hours
Response time
5–15 minutes or no answer
Night & weekend bookings
impossible
Receptionist
burned out by routine
Doctor schedule
uneven load
Missed calls
0% — AI answers instantly
Response time
under 2 seconds around the clock
Night & weekend bookings
automated, no staff needed
Receptionist
handles complex tasks only
Doctor schedule
+28% bookings per month
Upload your dialogs and the empty dashboard comes alive on its own: scoring, conversion, AI performance and tokens fill in before your eyes.
Overview
Calls
0
↑ 0%
Avg. duration
0:00
↑ 0%
Tokens spent
0k
↑ 0%
Total sessions
0
↑ 0%
Unique contacts
0
↑ 0%
AI-handled
0%
↑ 0%
Usage timeline
AI performance
0
AI sessions
0
Manual
Assistants
Assistant metrics
Dialogs over time
Channels & contacts
Channel metrics
Contact stats
0
Unique
0
New
0
Returning
Channels over time
Activity heatmap
Top contacts
Tokens & tools
Total cost
$0.00
Total tokens
0
Tokens by model
Tokens by assistant
Token usage
Calls by number
Recent contacts
A full picture of chat quality — no manual checking. AI reads every dialog and shows who's really selling.
AI scores every dialog on 10+ criteria: speed, script adherence, objection handling, closing for action.
Sarah K.
142 dial. · 0:48 reply
Andrew M.
118 dial. · 1:12 reply
Irene S.
96 dial. · 2:04 reply
Peter V.
71 dial. · 3:20 reply
Mike L.
58 dial. · 4:50 reply
AI finds dialogs where the customer was ready to buy but the rep didn't close — with quotes.
AI: reach out first with a −10% offer — 64% recovery chance
Who leads, who lags — and how your conversion compares to your niche.
Upload a checklist — AI verifies every conversation stage in 100% of dialogs.
Export analysis results to PDF, Excel, CSV or Google Sheets — for management, finance or your CRM.
PDF report
1.2 MB
Excel
320 KB
CSV
84 KB
Google Sheets
online
How many dialogs, the team score, how many lost leads — on one screen, in real time.
Dialogs
142
+18 this week
Score
66
+4 this week
Lost
14
−6 this week
Our receptionist used to miss calls during peak hours — patients complained or left for competitors. After HAPP AI 84% of inquiries close automatically, and bookings grew by 28%. Doctors now see a full schedule every morning.
Natalia Koval
Chief Medical Officer, Health Center
From sign-up to the first automated booking — under a day.
Step 1
Connect your communication channels
Connect Telegram, Viber, WhatsApp or telephony — whichever channels your patients already use.
Supported channels
Step 2
Configure the assistant for your clinic
Upload doctor schedules, services and FAQ — the assistant starts responding and booking immediately after launch.
What to prepare
Ready-made scenarios for the healthcare vertical — configured to your processes and launched without development.
Answers to the most common questions about HAPP AI for clinics.
Yes. The assistant clarifies the reason for the visit, selects the doctor and convenient time, then confirms the booking and sends reminders — no administrator needed.
HAPP AI supports both: voice calls (AI answers instead of the receptionist) and text messages in Telegram, Instagram, Viber, WhatsApp.
Yes, HAPP AI connects to popular clinic EMR and CRM systems. For custom systems — integration via API or Webhook.
If the question falls outside the script, the assistant transfers the conversation to the administrator with full chat context — nothing is lost.
Pricing depends on your chosen HAPP AI plan and the number of connected channels. Contact us and we'll find the best fit for your clinic.
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