How one AI assistant replaced the dispatcher — confirming addresses, notifying on status and handling complaints without delays.
From address confirmation to complaint resolution — the assistant handles every shipment at every step.
AI automatically confirms the address and clarifies convenient delivery time — without a dispatcher.
Clients get automatic updates at every stage: accepted, dispatched, en route, delivered.
If a client is unavailable — AI offers new slots and reschedules without a dispatcher call.
Can't receive it in the morning, please reschedule
→ Choose a new slot: 2–4 PM or 4–6 PM?
AI takes the complaint, clarifies details and immediately escalates to the responsible person — no issue is lost.
Complaint received
Escalated · responsible notified
A 3 AM inquiry, on weekends and holidays — the client gets a reply in seconds.
3 AM: response in 2s
24/7 · 365 days
A real call recording — a client checks parcel status through the HAPP AI voice assistant.
Logistics · Voice assistant
Client checks parcel status
Real logistics company metrics 30 days after connecting HAPP AI.
of client inquiries handled by AI without a dispatcher
91%Deliveries
delivery confirmations per month
Response
response time to a client around the clock
The real difference in dispatcher operations after connecting the AI assistant.
Delivery confirmation
dispatcher calls every client
Response time
20–40 min or missed
Rescheduling
3–4 calls to reschedule
Complaints
lost or handled late
Repeat orders
clients leave after first issue
Confirmation
AI confirms automatically
Response time
under 2 seconds around the clock
Rescheduling
AI offers slots and reschedules
Complaints
accepted and escalated instantly
Repeat orders
+27% via quality service
Upload your dialogs and the empty dashboard comes alive on its own: scoring, conversion, AI performance and tokens fill in before your eyes.
Overview
Calls
0
↑ 0%
Avg. duration
0:00
↑ 0%
Tokens spent
0k
↑ 0%
Total sessions
0
↑ 0%
Unique contacts
0
↑ 0%
AI-handled
0%
↑ 0%
Usage timeline
AI performance
0
AI sessions
0
Manual
Assistants
Assistant metrics
Dialogs over time
Channels & contacts
Channel metrics
Contact stats
0
Unique
0
New
0
Returning
Channels over time
Activity heatmap
Top contacts
Tokens & tools
Total cost
$0.00
Total tokens
0
Tokens by model
Tokens by assistant
Token usage
Calls by number
Recent contacts
A full picture of chat quality — no manual checking. AI reads every dialog and shows who's really selling.
AI scores every dialog on 10+ criteria: speed, script adherence, objection handling, closing for action.
Sarah K.
142 dial. · 0:48 reply
Andrew M.
118 dial. · 1:12 reply
Irene S.
96 dial. · 2:04 reply
Peter V.
71 dial. · 3:20 reply
Mike L.
58 dial. · 4:50 reply
AI finds dialogs where the customer was ready to buy but the rep didn't close — with quotes.
AI: reach out first with a −10% offer — 64% recovery chance
Who leads, who lags — and how your conversion compares to your niche.
Upload a checklist — AI verifies every conversation stage in 100% of dialogs.
Export analysis results to PDF, Excel, CSV or Google Sheets — for management, finance or your CRM.
PDF report
1.2 MB
Excel
320 KB
CSV
84 KB
Google Sheets
online
How many dialogs, the team score, how many lost leads — on one screen, in real time.
Dialogs
142
+18 this week
Score
66
+4 this week
Lost
14
−6 this week
Before, our dispatchers spent 4 hours a day just confirming addresses and statuses. After HAPP AI this happens automatically — 91% of inquiries close without human involvement. Complaints dropped by 64%.
Dmytro Ishchenko
Logistics Director, Nova Express
91%
automated
<2s
response time
−64%
complaints
From sign-up to the first automated confirmation — under a day.
Step 1
Connect your messengers
Connect Telegram, Viber, WhatsApp, Viber Bot — whichever channels your clients already use.
Supported channels
Step 2
Configure the assistant
Upload delivery scenarios and address database — the assistant starts confirming shipments immediately after launch.
What to prepare
Ready-made scenarios for the logistics vertical — configured to your routes and launched without development.
Answers to the most common questions about HAPP AI for logistics companies.
Yes. The assistant automatically sends address confirmation and clarifies convenient delivery time — no dispatcher needed.
HAPP AI sends automatic messages at every stage: accepted, dispatched, en route, delivered — via Telegram, Viber or WhatsApp.
If a client is unavailable or requests a reschedule — AI automatically offers new slots and reschedules the delivery without a dispatcher call.
AI takes the complaint, clarifies the details and immediately escalates to the responsible manager — no complaint is lost or left unanswered.
Pricing depends on your chosen HAPP AI plan and the number of connected channels. Contact us and we'll find the best fit for your company.
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