# HAPP AI in logistics — case study > How one AI assistant replaced the dispatcher — confirming addresses, notifying on status and handling complaints without delays. - **Case study:** Logistics — 91% of client inquiries handled without a dispatcher. - **Industry:** Logistics / Delivery - **Page:** https://happ.tools/cases/logistics - **Action:** [Open HAPP Dashboard](https://my.happ.tools/) ## The numbers *Results* - **91%** — of client inquiries handled by AI without a dispatcher - **Deliveries · 2 400+** — delivery confirmations per month - **Response · <2 s** — response time to a client around the clock ## What HAPP AI does for logistics *What the assistant does* From address confirmation to complaint resolution — the assistant handles every shipment at every step. - **Address & time confirmation** — AI automatically confirms the address and clarifies convenient delivery time — without a dispatcher. *(Confirm: 1 Khreshchatyk St · ✓ Expect 2–4 PM)* - **Status notifications** — Clients get automatic updates at every stage: accepted, dispatched, en route, delivered. *(Accepted · Dispatched · En route · Delivered)* - **Delivery rescheduling** — If a client is unavailable — AI offers new slots and reschedules without a dispatcher call. *(Can't receive it in the morning · New slot: 2–4 PM or 4–6 PM?)* - **Complaint intake & escalation** — AI takes the complaint, clarifies details and immediately escalates to the responsible person — no issue is lost. *(Complaint received · Escalated · owner notified)* - **Always available** — A 3 AM inquiry, on weekends and holidays — the client gets a reply in seconds. *(3 AM: response in 2 s · 24/7 · 365 days)* ## Hear how AI checks a parcel *Logistics · Voice assistant* A real call recording — a client checks parcel status through the HAPP AI voice assistant. **Scenario:** Client checks parcel status - **AI** — Good afternoon — dispatch. Do you have a tracking number? - **Client** — Yes — 5904 1187 2043. - **AI** — It left the Lviv depot last night and is out for delivery. - **Client** — Can the courier come after six? - **AI** — Rescheduled — today between 18:00 and 20:00. - **AI** — The driver will ring you half an hour ahead. 2 400+ confirmations a month · Under 2 s to answer · 91% without a dispatcher ## Dispatch before and after HAPP AI What changed on the line once the assistant started confirming deliveries. | | Before HAPP AI | After HAPP AI | | --- | --- | --- | | Delivery confirmation | A dispatcher calls every client | Confirmed automatically | | Response time | 20–40 minutes, or missed | Under 2 seconds, around the clock | | Rescheduling | 3–4 calls to move a slot | AI offers slots and reschedules | | Complaints | Lost or handled late | Logged and escalated instantly | | Repeat orders | Clients leave after the first issue | +27% through service that holds | ## What logistics owners actually get A full picture of how your dispatchers work — with no manual review. AI reads every dialog and shows who really solves problems. - **Dispatcher scoring — A score for every dispatcher** — Every dialog is scored on response speed, address confirmation, rescheduling and complaint resolution. - **Lost clients — Lost-shipment detection** — AI finds the dialogs where a client reported a problem and never got it resolved — quoted and dated. - **Benchmark — Logistics company benchmark** — Where your delivery confirmation rate sits against comparable carriers on your routes. - **Scripts — Delivery-script control** — Upload your checklist — AI verifies every stage of the conversation across 100% of dialogs. - **Reports — Reports in any format** — Export the analysis to PDF, Excel, CSV or Google Sheets — for management, operations or your CRM. - **Control — Owner dashboard** — How many deliveries went out, how each dispatcher scores, how many issues are open — on one screen, in real time. ## What the client says > Before, our dispatchers spent 4 hours a day just confirming addresses and statuses. After HAPP AI this happens automatically — 91% of inquiries close without human involvement. Complaints dropped by 64%. > > — Dmytro Ishchenko, Logistics Director, Nova Express **91%** inquiries automated · **<2 s** response time · **−64%** complaints ## How to connect HAPP AI to a delivery service From sign-up to the first automated confirmation — under a day. ### Step 1 — Connect your messengers Connect Telegram, Viber and WhatsApp — whichever channels your clients already use. 1. Sign up at my.happ.tools 2. Connect the channels you need under Channels 3. Watch incoming requests land in one inbox **Supported channels:** Telegram, Viber, WhatsApp Business, Viber Bot ### Step 2 — Set the assistant up Upload the delivery scenarios and the address base — the assistant starts confirming shipments right away. 1. Upload the confirmation and status scripts 2. Add the address and delivery-zone base 3. Add the escalation contacts and launch **What to prepare:** Confirmation and status scripts, Address and delivery-zone base, Escalation contacts ## Ready-made scenarios *Every vertical* The same scenario grid runs on every case page, this page’s own industry first. - **Logistics / Delivery** — Delivery address & time confirmation; Client-initiated slot rescheduling; Undelivered parcel outreach; Complaint intake & escalation - **Fintech / Banking** — Loan payment reminder; Soft collection (0–30 days overdue); Suspicious transaction confirmation; Approval & new product notifications - **EdTech** — Free lesson booking; Course payment reminder; Feedback / NPS after module; Lapsed student reactivation - **E-commerce / Retail** — Website order confirmation; Undelivered parcel outreach; Sleeping buyer reactivation (90+ days); Voice product search by catalog - **Healthcare** — Appointment, doctor & slot selection; Visit reminder 24 hrs before; Primary care declaration signing; Lab results notification - **Beauty / Wellness** — Procedure booking; Pre-visit confirmation reminder; Lapsed client reactivation; Upsell of related procedures - **HoReCa / Restaurant** — Table or room booking; Delivery order acceptance; FAQ: hours, location, menu; Post-visit review collection - **Real Estate / Auto** — Ad lead qualification; Viewing / test-drive booking; Re-engage 'didn't buy a year ago' base ## Other cases *Related* The same assistant, in three other industries. - [Auto & Real Estate](https://happ.tools/cases/realestate) — 84% of leads handled without a manager. - [Healthcare](https://happ.tools/cases/healthcare) — 84% of patient inquiries handled without a receptionist. - [Beauty & Wellness](https://happ.tools/cases/beauty) — 91% of bookings handled without a receptionist. ## Frequently asked questions *FAQ* Answers to the most common questions about HAPP AI for logistics. ### Can the assistant confirm deliveries without a dispatcher? Yes. The assistant confirms the address, clarifies a convenient time window and writes the result back — a dispatcher only sees the exceptions. ### How do status notifications work? HAPP listens to your order or TMS events and messages the client at every stage: accepted, dispatched, en route, delivered. No manual sends. ### What happens with a complaint? The assistant takes the complaint, clarifies the details and immediately escalates it to the responsible person with the full conversation attached — nothing gets lost in a queue. ### Does HAPP integrate with our TMS or order system? Yes. Connect via REST API or Webhook — HAPP reads shipment status and writes confirmations and reschedules back. ### How much does it cost for a logistics company? Pricing depends on shipment volume, the number of channels and required integrations — contact us for a quote. ## Want the same results? We'll connect your company Confirmations, status updates, reschedules and escalations — handled before a dispatcher picks up the phone. [Open HAPP Dashboard](https://my.happ.tools/)