How one AI assistant replaced a phone administrator β taking bookings, answering questions, and collecting reviews around the clock.
From booking a table to collecting reviews β the assistant guides every guest at every step.
A guest messages β the assistant clarifies details and confirms the booking without staff.
Menu, allergens, parking, kids meals β the assistant knows everything and replies instantly.
What's on the menu?
β Sending the menu PDF now.
Takes orders, confirms the address and passes to the kitchen or CRM β no operator needed.
An hour after the visit the assistant asks guests to rate their experience and leave a review on Google or Tripadvisor.
Post-visit request
At 3 AM, on weekends and holidays β the assistant responds in seconds while the administrator rests.
03:42 β guest messaged
Reply in 2 seconds
A real call recording β a guest books a table through the HAPP AI voice assistant.
Restaurant Β· Voice assistant
Guest books a table for two
Real restaurant metrics 30 days after connecting HAPP AI.
of guest requests handled by AI without a manager
87%Bookings
bookings per month via messengers
Response
response time to a guest at any hour
Upload your dialogs and the empty dashboard comes alive on its own: scoring, conversion, AI performance and tokens fill in before your eyes.
Overview
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AI-handled
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Manual
Assistants
Assistant metrics
Dialogs over time
Channels & contacts
Channel metrics
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Activity heatmap
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Total cost
$0.00
Total tokens
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Tokens by model
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Recent contacts
A full picture of chat quality β no manual checking. AI reads every dialog and shows who's really selling.
AI scores every dialog on 10+ criteria: speed, script adherence, objection handling, closing for action.
Sarah K.
142 dial. Β· 0:48 reply
Andrew M.
118 dial. Β· 1:12 reply
Irene S.
96 dial. Β· 2:04 reply
Peter V.
71 dial. Β· 3:20 reply
Mike L.
58 dial. Β· 4:50 reply
AI finds dialogs where the customer was ready to buy but the rep didn't close β with quotes.
AI: reach out first with a β10% offer β 64% recovery chance
Who leads, who lags β and how your conversion compares to your niche.
Upload a checklist β AI verifies every conversation stage in 100% of dialogs.
Export analysis results to PDF, Excel, CSV or Google Sheets β for management, finance or your CRM.
PDF report
1.2 MB
Excel
320 KB
CSV
84 KB
Google Sheets
online
How many dialogs, the team score, how many lost leads β on one screen, in real time.
Dialogs
142
+18 this week
Score
66
+4 this week
Lost
14
β6 this week
We used to lose bookings every evening β the administrator couldn't keep up with Instagram and Telegram at the same time. After HAPP AI our bookings grew by 40%, and the staff finally focused on guests in the hall rather than the phone.
Olena Moroz
Owner, Terasa Restaurant
From sign-up to the first booking β under an hour.
Step 1
Connect your messengers
Connect Telegram, Instagram, Viber or WhatsApp β whichever channels your guests already use to reach you.
Supported channels
Step 2
Configure the assistant
Upload the menu, set opening hours and scripts β the assistant will start responding and booking immediately after launch.
What to prepare
Restaurants are one of dozens of use cases. See how HAPP AI solves challenges in other niches.
Grand Hotel
β Deluxe Room booked
Jun 15β17 Β· 2 nights Β· β¬105
Room bookings, guest Q&A, transfers and check-in via messengers.
Available Β· Monday
Master bookings, reminders, rebooking and review collection β fully automated.
Appointment confirmed
Dr. Kovalchuk Β· Therapist
Tomorrow, 09:30
Appointment booking, confirmations, reminders and patient FAQ β without receptionists.
Ready-made scenarios for the restaurant vertical β configured to your processes and launched without development.
Answers to the most common questions about HAPP AI for restaurants.
Yes. The assistant clarifies date, time, party size and preferences on its own, then confirms the booking and sends reminders β no administrator needed.
HAPP AI supports both: voice calls (AI answers instead of the administrator) and text messages in Telegram, Instagram, Viber, WhatsApp.
Yes, HAPP AI connects to popular CRMs and booking systems. For custom systems β integration via API or Webhook.
If the question falls outside the script, the assistant transfers the conversation to the administrator with full chat context β nothing is lost.
Pricing depends on your chosen HAPP AI plan and the number of connected channels. Contact us and we'll find the best fit for your restaurant.
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