# AI for Shopify

> The assistant tells buyers where their order is, answers from your catalogue and drafts the order with a checkout link — right in the chat.

- **Integration:** Shopify (CRM & booking)
- **Page:** https://happ.tools/integrations/shopify
- **Setup guide:** https://docs.happ.tools/en/docs/integrations/crm/shopify — step-by-step connection instructions, error reference and connection management live in the docs, not on this page.
- **Action:** [Open HAPP Dashboard](https://my.happ.tools/)

## Key capabilities

*Features*

Order status, catalogue answers and new orders from Shopify — in the conversations your buyers start.

- **Where is my order?** — Found by the buyer's phone: status, items, total and tracking number.
- **Answers from your catalogue** — Prices, variants and availability from your active products.
- **Orders with a payment link** — A draft order in Shopify, and a checkout link sent to the buyer.
- **Found from a photo** — A buyer sends a picture and asks whether you have it. The assistant matches the photo against your catalogue and answers with the product, its price and availability.
- **A catalogue that stays current** — The first sync takes a few minutes, then the catalogue refreshes every 6 hours. Only active products are synced.
- **Data protection** — AES-256 encryption, GDPR compliance, backups around the clock.
- **Always On** — No onboarding, no burnout. Ready from day one, remembers every conversation.

## What you need to connect

*Before you start*

A short checklist before you connect.

1. **Shopify store** — On any plan — Basic is enough.
2. **Owner or staff account** — One that can install apps in the store admin.
3. **Store app from HAPP** — Shopify connects through a private app we set up for your store. Send us your store address to get it.
4. **HAPP account with an assistant** — An active workspace at my.happ.tools with at least one assistant configured to talk to your customers.

## One assistant, every channel

*Everything else*

This is one of two dozen integrations. Connect the rest the same way — no code, no migration.

- **Messengers** (5 channels) — Telegram, Viber, Instagram, Facebook, WhatsApp
- **Telephony** (5 carriers) — Binotel, Ringostat, Phonet, UniTalk, StreamTelecom
- **CRM systems** (5 integrations) — SalesDrive, keyCRM, NetHunt, Odoo, Google Sheets

Plus Altegio, Shifio, Zadarma, Qdrant, Custom Messenger and webhooks for anything else you run.

## Frequently asked questions

*FAQ*

Answers to the most common questions about the Shopify integration with HAPP.

### How does Shopify connect to HAPP?

Through a private app HAPP sets up for your store. Send us your store address (your-store.myshopify.com). Once the app is ready, enter the address in HAPP → Integrations and click Install when Shopify asks.

### What can HAPP see and change in my store?

It reads products, customers and orders and creates draft orders. It cannot change products, prices, existing orders or customers.

### Does the assistant create finished orders?

No — draft orders, tagged happ, in Orders → Drafts. The buyer pays through the checkout link; until then the order stays a draft.

### How does the assistant find an order?

By the phone number used in the order — 050 111 22 33 and +380501112233 both work. It shares order details only with the person whose phone it is.

### How current is the catalogue?

The first sync takes a few minutes; after that the catalogue refreshes every 6 hours. Only active products are synced — drafts and archived products are not.

### What happens if I disconnect?

Uninstall the HAPP app in Shopify or disconnect the card in HAPP. Orders and drafts already in Shopify stay untouched.

## Connect Shopify

Send us your store address — we set up the store app, you click Install.

[Open HAPP Dashboard](https://my.happ.tools/)