# Connect Telegram to HAPP

> Connect your personal account so the AI assistant receives messages and replies on behalf of your business — in under 3 minutes.

- **Integration:** Telegram (Messengers)
- **Page:** https://happ.tools/integrations/telegram
- **Setup guide:** https://docs.happ.tools/ — step-by-step connection instructions, error reference and connection management live in the docs, not on this page.
- **Action:** [Open HAPP Dashboard](https://my.happ.tools/)

## What the integration gives you

*Features*

Connect Telegram once — and your AI assistant handles all incoming requests automatically around the clock.

- **Incoming messages from customers** — All Telegram requests land in HAPP automatically — not a single one gets lost.
- **Works 24/7 without a manager** — The assistant replies instantly at any time — nights, weekends, and holidays included.
- **Replies on behalf of the assistant** — The AI sends messages from your Telegram account — natural and instant, no delays.
- **Full conversation history in HAPP** — All chats are stored automatically — easy to find and hand off to any team member.
- **Manual takeover, personal account** — Any manager can take over a chat with one click. Connects via personal Telegram — no Bot API required.

## What you need to connect

*Before you start*

Make sure you have everything ready — and the setup will take under three minutes.

1. **HAPP account** — Active account with an assistant configured. No account yet? Sign up at my.happ.tools.
2. **Telegram on your phone** — App installed and logged in to the account you want to connect.
3. **Phone number** — The personal Telegram number in international format, e.g. +380501234567.
4. **SMS or Telegram code** — Ability to receive a confirmation code — via in-app notification or SMS.

## One assistant, every channel

*Everything else*

This is one of two dozen integrations. Connect the rest of your stack the same way — no code, no migration.

**Messengers** (5 channels): Telegram, Viber, Instagram, Facebook, WhatsApp
**Telephony** (5 carriers): Binotel, Ringostat, Phonet, UniTalk, StreamTelecom
**CRM systems** (5 integrations): SalesDrive, keyCRM, NetHunt, Odoo, Google Sheets

Plus Altegio, Shifio, Zadarma, Qdrant, Custom Messenger and webhooks for anything else you run.

## Frequently asked questions

*FAQ*

Answers to the most common questions about Telegram integration with HAPP.

### Is it safe to connect a personal Telegram account?

HAPP connects via the official Telegram API (MTProto) — the same protocol used by all Telegram clients. Your password is never transmitted: authorization happens through a one-time code or QR. The HAPP session appears in Telegram → Settings → Devices, where you can end it at any time.

### How many Telegram accounts can I connect to HAPP?

The number depends on your plan. Most plans support multiple accounts, each with its own assistant or operator team assigned.

### Do messages arrive in real time or with a delay?

In real time. HAPP maintains a persistent connection with Telegram via WebSocket — new messages appear in the conversation feed within seconds of being received in Telegram.

### What happens to my chats if I disconnect Telegram from HAPP?

All previously received conversations remain in HAPP. New messages will stop arriving, but your Telegram account and chats are unaffected — disconnecting from HAPP has no impact on your Telegram account.

### Can my contacts see that I am connected to HAPP?

No. From your contacts' perspective nothing changes: they see a normal chat with your account. They have no way to know an AI assistant is responding unless you explicitly state it in your messages.

### Can I connect a Telegram Business account?

HAPP currently supports personal accounts via the MTProto API. Support for the Telegram Business API is on our roadmap.

### Does the assistant reply to all messages or can I configure it?

You have full control in settings: you can limit processing to specific contacts, groups, or messages containing certain keywords. You can also enable manual handoff so an operator can take over a conversation.

## Ready to connect Telegram in 3 minutes?

Scan a QR code and your assistant starts answering — on your own account, with your own name and avatar.

[Open HAPP Dashboard](https://my.happ.tools/)