# AI call analytics via UniTalk

> HAPP AI works with UniTalk. Every call is transcribed and analyzed — and you see how your managers really perform without listening in.

- **Integration:** UniTalk (Telephony)
- **Page:** https://happ.tools/integrations/unitalk
- **Setup guide:** https://docs.happ.tools/ — step-by-step connection instructions, error reference and connection management live in the docs, not on this page.
- **Action:** [Connect UniTalk](https://my.happ.tools/)

## Key capabilities

*Capabilities*

Full control over your team's phone communication — without spending a single minute listening to recordings.

- **Every call scored, none skipped** — IP telephony and call-centre tooling with autodial built in. Calls land in HAPP with a transcript, a score and the reason a deal stalled.
- **AI scoring by your criteria** — Script adherence 30%, needs discovery 25%, objection handling 25%, closing 20% — or your own weights.
- **Manager leaderboard** — One number per rep, rebuilt from conversations rather than from opinions — updated daily.
- **95%+ recognition accuracy** — Clear audio transcribes above 95%. The model keeps learning the vocabulary of your industry.
- **Voice assistant on the same line** — The same integration can answer inbound and place outbound calls 24/7 — no breaks, weekends or sick days.

## What you need to connect

*Before you start*

A short checklist — once these four things are in place, the rest takes under 30 minutes.

1. **An active UniTalk account** — A working plan with provisioned numbers and admin rights — UniTalk only acts on requests from account owners.
2. **Access to your work mailbox** — The same email you usually use with UniTalk — they send the API keys only to the account owner's address.
3. **Webhook URL from HAPP** — Create the UniTalk integration inside HAPP — you'll get a unique webhook URL to paste into the email to support.
4. **A HAPP account on any voice plan** — Sign up at my.happ.tools on any plan that includes voice analytics. One account, any number of phone lines.

## One assistant, every channel

*Everything else*

This is one of two dozen integrations. Connect the rest of your stack the same way — no code, no migration.

**Messengers** (5 channels): Telegram, Viber, Instagram, Facebook, WhatsApp
**Telephony** (5 carriers): Binotel, Ringostat, Phonet, UniTalk, StreamTelecom
**CRM systems** (5 integrations): SalesDrive, keyCRM, NetHunt, Odoo, Google Sheets

Plus Altegio, Shifio, Zadarma, Qdrant, Custom Messenger and webhooks for anything else you run.

## Frequently asked questions

*FAQ*

Answers to the most common questions about the UniTalk integration.

### How do I connect UniTalk to HAPP?

UniTalk only issues API keys and configures webhooks by request to support@unitalk.ua. In HAPP create the integration → copy your webhook URL → email UniTalk support asking them to point the webhook to that address and send you the API Key and Secret. Usually within a day. Paste the keys back into HAPP and the integration goes live.

### How long does setup take?

About 20 minutes of hands-on work — email UniTalk, receive the keys, paste them into HAPP, attach the assistant. Wall-clock time depends on UniTalk's reply — typically up to 24 hours.

### How accurate is the transcription?

Speech recognition accuracy is over 95% for clear audio. AI continuously learns and improves recognition quality for your industry.

### Can I score reps by my own criteria?

Yes. You set the sales script, scoring criteria and the weight of each parameter. AI scores every call by your exact standards.

### Does the voice AI work 24/7?

Yes, the voice AI handles inbound and outbound calls 24/7 — no breaks, weekends or sick days.

## Ready to hear what UniTalk already records?

Every call transcribed, scored and filed against the right manager — starting with the ones from today.

[Connect UniTalk](https://my.happ.tools/)