# Connect Viber to HAPP

> Paste your Viber Public Account token — and your AI assistant replies to customer messages automatically.

- **Integration:** Viber (Messengers)
- **Page:** https://happ.tools/integrations/viber
- **Setup guide:** https://docs.happ.tools/ — step-by-step connection instructions, error reference and connection management live in the docs, not on this page.
- **Action:** [Open HAPP Dashboard](https://my.happ.tools/)

## Templates and buttons — quick replies without typing

*Response templates*

Configure message templates and the Viber keyboard right in HAPP — customers get clear, structured replies.

- **Button keyboard** — Add quick-reply buttons to messages — customers tap, not type. Configured in HAPP without code.
- **Template variables** — Insert customer name, order status, and other data — HAPP fills variables automatically on send.
- **Rich messages** — Send images, card carousels, files, and locations — the Viber API supports the full range of media types.
- **Real-time channel status** — HAPP shows whether the Webhook is active and messages are arriving, plus the bot name and avatar customers see.
- **One inbox for every channel** — Viber sits alongside Telegram, Instagram, WhatsApp and Messenger in the same conversation feed.

## What you need to connect

*Before you start*

A Viber Public Account and API token — and setup will take under three minutes.

1. **HAPP account** — Active account with a configured assistant. No account yet? Sign up at my.happ.tools.
2. **Viber Public Account** — Required to use the API. Register a Public Account at partners.viber.com — it's free.
3. **Viber API token** — The token is issued when creating or editing a bot in the Viber Admin Panel. Copy it and keep it secure.
4. **Bot admin rights** — Admin or owner access to the Viber Public Account or Bot is required for connection.

## One assistant, every channel

*Everything else*

This is one of two dozen integrations. Connect the rest of your stack the same way — no code, no migration.

**Messengers** (5 channels): Telegram, Viber, Instagram, Facebook, WhatsApp
**Telephony** (5 carriers): Binotel, Ringostat, Phonet, UniTalk, StreamTelecom
**CRM systems** (5 integrations): SalesDrive, keyCRM, NetHunt, Odoo, Google Sheets

Plus Altegio, Shifio, Zadarma, Qdrant, Custom Messenger and webhooks for anything else you run.

## Frequently asked questions

*FAQ*

Answers to the most common questions about the Viber integration.

### What is a Viber Public Account and how does it differ from a regular account?

A Viber Public Account is a verified business profile with API access. Unlike a personal account, it allows automating messages via external systems like HAPP and accepting an unlimited number of subscribers.

### Where do I find the Viber API token?

The token is in the Viber Admin Panel (partners.viber.com): select your bot → Edit info → Authentication token. The token is issued once — save it right after creating the bot.

### How do response templates work in Viber?

Templates are pre-written message texts with variables (name, order number, etc.). HAPP substitutes data automatically on send. You can also configure keyboard buttons so customers tap instead of typing manually.

### Can a customer message first?

Yes. The customer subscribes to the Viber Public Account and can message at any time. HAPP receives the message via Webhook and the AI assistant replies automatically.

### Can I send messages to customers first?

Yes, but only to your Public Account subscribers. Viber allows sending messages to those who subscribed to the bot. Unsolicited spam to strangers is blocked at the platform level.

### What should I do if the token expired or was reset?

Generate a new token in Viber Admin Panel → Edit info → Auth token and update it in HAPP → Integrations → Viber → Settings. HAPP will automatically re-register the Webhook with the new token.

### Can I connect multiple Viber bots?

Yes. Each bot connects separately via its own token and creates its own channel in HAPP with its own assistant or operator team.

## Ready to connect Viber in 3 minutes?

Paste one token — HAPP registers the webhook, loads your templates and starts answering subscribers.

[Open HAPP Dashboard](https://my.happ.tools/)