# AI for WooCommerce

> The assistant tells buyers where their order is, answers from your catalogue and places the order with a payment link — right in the chat.

- **Integration:** WooCommerce (CRM & booking)
- **Page:** https://happ.tools/integrations/woocommerce
- **Setup guide:** https://docs.happ.tools/en/docs/integrations/crm/woocommerce — step-by-step connection instructions, error reference and connection management live in the docs, not on this page.
- **Action:** [Open HAPP Dashboard](https://my.happ.tools/)

## Key capabilities

*Features*

Order status, catalogue answers and new orders from WooCommerce — in the conversations your buyers start.

- **Where is my order?** — Found by the buyer's phone: status, items, total and tracking number.
- **Answers from your catalogue** — Prices, variations and stock status from your published products.
- **Orders with a payment link** — A Pending payment order in WooCommerce, its payment link sent to the buyer.
- **Found from a photo** — A buyer sends a picture and asks whether you have it. The assistant matches the photo against your catalogue and answers with the product, its price and availability.
- **A catalogue that stays current** — The first sync takes a few minutes, then the catalogue refreshes every 6 hours. Published products are synced, up to 5,000.
- **Data protection** — AES-256 encryption, GDPR compliance, backups around the clock.
- **Always On** — No onboarding, no burnout. Ready from day one, remembers every conversation.

## What you need to connect

*Before you start*

A short checklist before you connect.

1. **WooCommerce store** — On WordPress, served over HTTPS. No plugin to install.
2. **WordPress administrator** — You approve the access on your own site while logged in.
3. **WooCommerce enabled for your workspace** — The integration is switched on per company — ask HAPP support to enable it.
4. **HAPP account with an assistant** — An active workspace at my.happ.tools with at least one assistant configured to talk to your customers.

## One assistant, every channel

*Everything else*

This is one of two dozen integrations. Connect the rest the same way — no code, no migration.

- **Messengers** (5 channels) — Telegram, Viber, Instagram, Facebook, WhatsApp
- **Telephony** (5 carriers) — Binotel, Ringostat, Phonet, UniTalk, StreamTelecom
- **CRM systems** (5 integrations) — SalesDrive, keyCRM, NetHunt, Odoo, Google Sheets

Plus Altegio, Shifio, Zadarma, Qdrant, Custom Messenger and webhooks for anything else you run.

## Frequently asked questions

*FAQ*

Answers to the most common questions about the WooCommerce integration with HAPP.

### How does WooCommerce connect to HAPP?

Log in to your WordPress admin, enter your store address in HAPP → Integrations and click Approve on the screen your store opens. WooCommerce issues HAPP a key — no plugin to install.

### What can the key do?

Read products, customers and orders, and create orders. You can see and revoke it in WooCommerce → Settings → Advanced → REST API.

### What status do new orders get?

Pending payment. The buyer gets the payment link of that order, and WooCommerce moves it on when they pay.

### What if the buyer types their phone differently?

The usual formats all work — 050 111 22 33, +380501112233, 0501112233. If nothing matches, the assistant checks your last 100 orders.

### Will the assistant give a tracking number?

If your store keeps one — through WooCommerce Shipment Tracking or a carrier plugin that stores the waybill.

### How current is the catalogue?

The first sync takes a few minutes; after that the catalogue refreshes every 6 hours. Published products are synced, up to 5,000.

## Connect WooCommerce

Enter your store address in HAPP and approve the access on your own site. No plugin needed.

[Open HAPP Dashboard](https://my.happ.tools/)