# HAPP mobile app

The HAPP mobile app puts the whole workspace on a phone: every messenger in one inbox, the AI agents that answer them, call recordings with transcripts, and the same conversation analytics and quality scoring as the web app. It is free with any HAPP plan and signs in with the same account.

## Overview

- **Platforms:** iOS
- **Price:** free — the app is included with every HAPP plan, with no separate mobile licence
- **Account:** the same account and plan as the HAPP web workspace at https://my.happ.tools/
- **App Store:** https://apps.apple.com/ua/app/id6758520473
- **Scope:** the full workspace rather than a cut-down companion — chats, agents, calls, analytics and scoring

## Key capabilities

### Every channel, one inbox

Telegram, Instagram, WhatsApp, Viber and Messenger conversations arrive in a single feed, so there is no switching between five apps on a phone screen.

### Agents you can steer

Create and edit AI agents on the move: the model they run on, their voice, their knowledge base and the prompt that drives them.

### The dashboard numbers

Live rings, KPIs and the week's dialog volume — the same figures the web dashboard shows, laid out for one thumb rather than summarised.

### Dialog scoring with the reasons attached

Every conversation gets an AI score with each criterion broken out, and the AI names the weak spot — so it is clear *why* a rep lost a deal, not just that they did.

### Calls and transcripts

Call recordings with searchable transcripts, plus telephony setup, so a call can be reviewed from a queue or an airport.

### Push the moment it lands

Push notifications cover new chats, handovers from an agent and missed calls, and a reply can be sent straight from the notification.

### Set up without a desktop

Channels, telephony and CRM all connect from inside the app in a few taps. Nothing in the setup requires a laptop.

## Getting started

1. **Download the app** — free on the App Store.
2. **Sign in** — the same account and plan as the HAPP web workspace; nothing to set up a second time.
3. **Connect your channels** — messengers, telephony and CRM, in a few taps, from the app.
4. **Watch the analytics** — every conversation's score, its weak spots and the leads that slipped, from day one.

## Frequently asked questions

**How much does the app cost?**
The app is free. It uses the same HAPP account and plan as the web, with no separate mobile licence.

**Which platforms are supported?**
iOS.

**Are all the web features available in the app?**
Yes — chats from every messenger, AI agents, calls with transcripts, analytics and conversation-quality scoring. It is the same workspace, not a companion app.

**Can I reply to customers instead of the AI?**
Yes. The AI handles the dialog automatically and you take over with a single tap at any point.

**Do I get notified about new messages?**
Yes. Push notifications cover new chats, handovers from an agent and missed calls, and you can answer from the notification.

**Does the app work if my team is on the web at the same time?**
Yes. Chats, assignments and notes sync live, so a colleague picking up a dialog on the desktop shows in the app immediately.

## Links

- Mobile app page: https://happ.tools/mobile-app
- Web workspace: https://my.happ.tools/
- Documentation: https://docs.happ.tools/