AI Chats for keyCRM
HAPP AI works with keyCRM
and all your messengers in a single interface
Telegram
Viber
Instagram
Facebook
WhatsAppWhat the integration gives you
keyCRM plus every messenger your customers already use — wired into one assistant that talks, books, and ships.
Native syncOrders flow into keyCRM in seconds
AI confirms an order in chat — HAPP creates it in your pipeline with the right stage, mapped fields, and source attribution.
Telegram“Є куртка зимова в наявності?”
1.8s ago
NewOrder #1047
Куртка зимова
All channels in one inbox
keyCRM plus every messenger your customers already use — wired together as one feed.
TelegramInstagramWhatsAppViberFacebookCatalog, customers, funnel, orders
Every keyCRM entity is available to AI in real time — no delays, no manual exports.
Product catalog
Live prices · stock
Customer base
Purchase history
Sales funnel
Pipeline stages
Orders
Auto-create
Instant replies, 24/7
AI answers under a second. Zero leads lost overnight or on weekends.
Smooth handoff to a manager
AI detects complex cases and passes them on with full chat history and customer profile.
Complex question detected
refund + custom shipping
Context packed
18 messages · order #4827
Slava joined the chat
customer doesn’t notice the switch
Every lead gets an AI readiness score
Every dialog gets an AI readiness score and lands at the right pipeline stage. Hot leads reach a rep first.
Хочу замовити iPhone 17 Pro сьогодні
Funnel analytics
Conversion, response time, top questions, team productivity — by channel and by assistant.
Conversion
+38%
Avg reply
0.8s
Top channel
Telegram
CRM is here, but sales aren't growing
You've invested time in keyCRM, but the data sits as dead weight. AI turns it into money.
Leads lost between channels
Customer wrote on Instagram and Telegram — your rep thinks those are different people.
Funnel stuck
Rep forgot to move the card. Customer stalled — and went to a competitor.
Repeat customers as new
A returning buyer gets a templated reply. No one knows about their 5 previous purchases.
See how keyCRM plugs in
Click each step — it's the real platform, just paused for you.
Step 1: Find the integration
Open Integrations → KeyCRM
What you need to connect
A short checklist — once you have these four things, the rest takes under three minutes.
keyCRM account
An active plan with API access enabled. keyCRM exposes the API on all paid tiers — confirm in Settings → API.
API key
The personal API token from keyCRM → Settings → API. Generate a fresh one if you don't have it yet.
Where exactly to find it?HAPP account + assistant
Active HAPP workspace at my.happ.tools with at least one assistant configured to talk to your customers.
Pipeline & initial stage
Pick which keyCRM pipeline new orders land in and the starting stage. We'll help you map it if you're not sure.
Where exactly to find your API key
Three clicks inside keyCRM — and the key is yours to paste into HAPP.
Open Settings in keyCRM
From the keyCRM home dashboard open Settings in the left sidebar.
Go to the API section
In Settings pick General → API.
Generate or copy your API key
Click Generate if there is no key yet, then copy the token — you'll paste it into HAPP.
How you'll know it's connected
Once HAPP accepts the API key, your keyCRM card flips to Connected — same green badge as Instagram and Telegram Push.
Ассистент по прийому інтернет-замовлень на покупку гаджетів
Call WebhookAccount Information
https://api.happ.tools/api/voice-assistant-webhooks/call-event
06.02.2026, 14:41
Telegram PushAccount Information
Slava Saloid
24.01.2026, 16:53
KeyCRMAccount Information
happ-tools.keycrm.app
08.02.2026, 16:22
Green "Connected" pill
The blue Choose button is replaced by a green pill. Same UX as Instagram and Telegram Push — instantly familiar.
Account Information visible
Your keyCRM workspace name and the exact date & time of connection are shown right on the card — easy to audit.
Settings & disconnect at hand
opens Search/Create toggles, gives you Disconnect — no hunting through menus.
What to do if it won't connect
Every error has a specific cause — find yours and fix it in under a minute.
Support
Can't find your error?
Our team will look at your keyCRM setup individually — share the error and we'll point at the exact fix.
Contact support →API key
Invalid API key
INVALID_API_KEY
Re-copy the key without spaces. Use the API token from keyCRM → Settings → General → API — make sure you generated it before copying.
Rate
RATE_LIMITED
keyCRM API rate limit hit
The keyCRM API is returning 429. Wait 1–2 minutes and retry — if it keeps happening, contact us and HAPP will throttle requests on our side.
Workspace
Wrong workspace URL
WRONG_WORKSPACE
Enter the workspace URL exactly as it appears in your keyCRM address bar — e.g. your-shop.keycrm.app.
Token
401·key
TOKEN_REVOKED
An admin rotated or revoked the key in keyCRM → Settings → General → API. Generate a fresh one and reconnect in HAPP.
Sync
Orders aren't reaching keyCRM
ORDERS_NOT_CREATING
Three things to check, in order:
- 1HAPP → Integrations → keyCRM → Settings — pipeline and initial stage are selected.
- 2keyCRM client fields used in field mapping are active (not archived).
- 3keyCRM → Settings → API → IP whitelist is empty or includes HAPP egress IPs.
FAQ
Answers to the most common questions about the keyCRM integration with HAPP.
Is it safe to share the keyCRM API key with HAPP?
Yes. The key is stored encrypted, used only to call the keyCRM REST API on your behalf, and never shown back — even to your own teammates in HAPP. You can revoke it any time in keyCRM → Settings → API.
How many keyCRM workspaces can I connect to HAPP?
Multiple. Each workspace is a separate integration with its own API key. Plans differ by the number of connected integrations — check your current limit in HAPP → Billing.
How fast do orders from chat appear in keyCRM?
In real time. Once the assistant confirms an order in chat, HAPP sends it to keyCRM within 1–2 seconds — the order shows up in your selected pipeline with the right initial stage.
Can I route orders to a specific pipeline or stage?
Yes. In HAPP → Integrations → keyCRM → Settings, pick the pipeline and the initial stage. Different assistants can route orders into different pipelines — useful when you split chat support from warm leads.
How does the assistant fill client fields (name, phone, city)?
HAPP extracts fields from the conversation and maps them to keyCRM client and order fields automatically. Custom fields can be mapped manually in Integration Settings — the dropdown lists everything you have configured in keyCRM.
Can I edit an AI-created order in keyCRM manually?
Yes. Orders created by the assistant are regular keyCRM orders — your managers see them in the pipeline exactly the same way and can edit, reassign, or move them between stages without any restrictions.
What happens to orders if I disconnect the integration?
All previously created orders stay in keyCRM untouched. The assistant simply stops sending new ones until you reconnect — no data is deleted on either side.
Disconnecting and reconnecting
What happens to your orders and settings, and how to safely turn the integration off or on.
Disconnect
How to disconnect keyCRM
Three steps — the assistant stops creating orders, your keyCRM data stays.
- 1Go to HAPP → Integrations → keyCRM.
- 2Click "Disconnect" next to the connected workspace.
- 3Confirm the action in the dialog.
What happens after disconnecting
- New chat orders stop being sent to keyCRM
- Existing orders in keyCRM stay untouched
- Assistant continues to work in chat — only the keyCRM sync stops
- API key is not revoked in keyCRM — revoke it there separately if needed
Reconnect
How to reconnect keyCRM
Three steps — pipeline mapping and field mapping are restored automatically.
- 1Go to HAPP → Integrations → keyCRM.
- 2Click "Connect", enter your workspace and API key.
- 3Settings, pipeline mapping and field mapping reattach to the integration.
What is preserved after reconnecting
- Pipeline and initial-stage selection
- Field mapping (client fields, custom fields)
- Assistant → workspace binding
- Order statistics and analytics for the integration