Connect Telegram
to HAPP
Connect your personal account so the AI assistant receives messages
and replies on behalf of your business — in under 3 minutes.
What the integration gives you
Connect Telegram once — and your AI assistant handles all incoming requests automatically around the clock.
Incoming messages from customers
All Telegram requests land in HAPP automatically — not a single one gets lost.
Works 24/7 without a manager
The assistant replies instantly at any time — nights, weekends, and holidays included.
Replies on behalf of the assistant
The AI sends messages from your Telegram account — natural and instant, no delays.
Full conversation history in HAPP
All chats are stored automatically — easy to find and hand off to any team member.
Manual takeover & personal account
Any manager can take over a chat with one click. Connects via personal Telegram — no Bot API required.
What you need to connect
Make sure you have everything ready — and the setup will take under three minutes.
HAPP Platform
my.happ.tools
AI Assistant
01
HAPP account
Active account with an assistant configured. No account yet? Sign up at my.happ.tools.
02
Telegram on your phone
App installed and logged in to the account you want to connect.
Phone
03
Phone number
The personal Telegram number in international format, e.g. +380501234567.
04
SMS or Telegram code
Ability to receive a confirmation code — via in-app notification or SMS.
How to connect
Three simple steps — and Telegram is connected to your HAPP assistant.
Integrations
Messengers
- Receive incoming messages from custom...
- Send messages to customers on behalf of ...
- Connect your Telegram bot to receive mes...
- Automated responses via Bot API
- Receive incoming messages and requests ...
- Send messages and automate responses
- Integration with Facebook Messenger
- Receive and send messages
- Receive messages from customers in Wha...
- Send messages and automated replies fro...
- Receive messages from customers in Wha...
- Send messages and auto-replies
- Template responses and automated mess...
- Customer correspondence and chat mana...
- Connect your own messenger via webhooks
- Send AI replies back to your system
- Embeddable chat widget for your website
- Real-time conversations with AI assistant
Step 1: Open Integrations
Go to Integrations → Messengers → find Telegram and click Connect
What a connected account looks like
After authorization Telegram appears in the Integrations section with the account name, phone number and connection date.
Integrations
Messengers
- Receive incoming messages from customers
- Send messages to customers on behalf of AI
- Connect your Telegram bot
- Automated responses via Bot API
- Receive Direct messages
- Send messages and automate responses
- Facebook Messenger integration
- Receive and send messages
- Receive customer messages in WhatsApp
- Send messages and automated replies
- Receive customer messages
- Send messages and auto-replies
- Template responses
- Customer correspondence
- Connect via webhooks
- Send AI replies back
- Embeddable chat widget
- Real-time AI conversations
Telegram linked to your assistant
Your account appears in HAPP under Integrations with the account name, phone number and connection date.
Messages arrive in real time
HAPP keeps a persistent connection — new messages are queued within seconds of arriving in Telegram.
Full conversation history
All chats from your Telegram account are stored in HAPP and searchable by your team.
Disconnect any time
End the HAPP session directly from Telegram → Settings → Devices — no support request needed.
What to do if it won't connect
Every error has a specific cause — find yours and fix it in under a minute.
Support
Can't find your error?
Our support team will sort out your situation individually — message us on Telegram.
Contact support →Rate limit
60min
FLOOD_WAIT
Too many attempts — wait and do not retry the request.
Session
SESSION_REVOKED
Session ended by Telegram
Go to HAPP → Integrations → Telegram and reconnect your account.
QR authorization
QR code expired
Click "Refresh QR code" in HAPP and scan within 60 seconds.
Phone number
Wrong format
International format only: +1XXXXXXXXXX with no spaces or dashes.
Confirmation code
Code invalid or expired
Click "Resend" — the code is only valid for 5 minutes.
Two-step verification
Wrong cloud password
This is not your phone PIN — set in Telegram → Privacy → Two-Step Verification.
FAQ
Answers to the most common questions about Telegram integration with HAPP.
Is it safe to connect a personal Telegram account?
HAPP connects via the official Telegram API (MTProto) — the same protocol used by all Telegram clients. Your password is never transmitted: authorization happens through a one-time code or QR. The HAPP session appears in Telegram → Settings → Devices, where you can end it at any time.
How many Telegram accounts can I connect to HAPP?
The number depends on your plan. Most plans support multiple accounts, each with its own assistant or operator team assigned.
Do messages arrive in real time or with a delay?
In real time. HAPP maintains a persistent connection with Telegram via WebSocket — new messages appear in the conversation feed within seconds of being received in Telegram.
What happens to my chats if I disconnect Telegram from HAPP?
All previously received conversations remain in HAPP. New messages will stop arriving, but your Telegram account and chats are unaffected — disconnecting from HAPP has no impact on your Telegram account.
Can my contacts see that I am connected to HAPP?
No. From your contacts' perspective nothing changes: they see a normal chat with your account. They have no way to know an AI assistant is responding unless you explicitly state it in your messages.
Can I connect a Telegram Business account?
HAPP currently supports personal accounts via MTProto API. Support for the Telegram Business API (for business accounts) is on our roadmap.
Does the assistant reply to all messages or can I configure it?
You have full control in settings: you can limit processing to specific contacts, groups, or messages containing certain keywords. You can also enable manual handoff so an operator can take over a conversation.
Disconnecting and reconnecting
What happens to your data and how to properly disconnect or restore the integration.
Disconnect
How to disconnect Telegram
Three steps — the assistant stops, your data stays.
- 1Go to HAPP → Integrations → Telegram.
- 2Click "Disconnect" next to the account.
- 3Confirm the action in the dialog.
What happens after disconnecting
- New messages will stop arriving in HAPP
- Session ends in Telegram → Devices
- Assistant stops and will not respond
- Conversation history is preserved in HAPP
Reconnect
How to reconnect Telegram
Three steps — all settings and data are preserved.
- 1Go to HAPP → Integrations → Telegram.
- 2Click "Connect" and complete authorization.
- 3Settings and filters are preserved automatically.
What is preserved after reconnecting
- Full conversation history stays in HAPP
- Assistant and filter settings
- Operator team assignment
- Channel statistics and analytics