Connect Viber
to HAPP
Paste your Viber Public Account token —
and your AI assistant replies to customer messages automatically.
Managing Viber manually —
costs you dearly
Without HAPP every Viber channel demands constant manual attention.
Manual replies around the clock
Every Viber message needs a manual reply — nights, weekends, no breaks.
Scattered chats with no tracking
Messages scattered across agents — nobody knows who replied or where the customer stands.
Complex API configuration
Public Account registration, tokens, Webhook — too many steps before the first message.
What the integration gives you
Connect Viber once — and your AI assistant handles messages around the clock.
Customer messages in HAPP
All Viber messages land in HAPP automatically — not a single one gets lost.
Works 24/7 without a manager
The bot replies instantly at any time — nights, weekends, and holidays included.
Replies from the AI assistant
The assistant replies to customers via Viber — natural and instant.
Full chat history in HAPP
All conversations are stored automatically — easy to find and hand off to your team.
What you need to connect
A Viber Public Account and API token — and setup will take under three minutes.
Drag cards to rearrange
How to connect Viber
Three simple steps via the Viber API — and messages arrive in HAPP automatically.
Integrations
Push Notifications
- Send order updates to Telegram
- Real-time chat notifications
- Export new leads to spreadsheet
- Append rows automatically
Messengers
- Integration with Facebook Messenger
- Receive and send messages
- Receive messages from customers
- Send automated replies
- Receive messages from customers
- Send messages and auto-replies
- Receive incoming messages
- Send messages to customers
- Connect your Telegram bot
- Automated responses via Bot API
- Receive incoming messages
- Send messages and automate responses
- Template responses and automated messaging
- Customer correspondence and chat management
- Connect via webhooks
- Send AI replies back
- Embeddable chat widget
- Real-time AI conversations
Step 1: Find the integration
Open Integrations → Messengers → Viber
Templates and buttons — quick replies without typing
Configure message templates and Viber keyboard right in HAPP — customers get clear, structured replies.
Button keyboard
Add quick-reply buttons to messages — customers tap, not type. Configured in HAPP without code.
Template variables
Insert customer name, order status, and other data — HAPP fills variables automatically on send.
Rich messages
Send images, card carousels, files, and locations — the Viber API supports the full range of media types.
What a connected Viber looks like
After connecting, Viber appears in the Integrations section with the bot name, avatar, and Webhook status.
Integrations
Messengers
- Integration with Facebook Messenger
- Receive and send messages
- Receive messages from customers
- Send automated replies
- Receive messages from customers
- Send messages and auto-replies
- Receive incoming messages
- Send messages to customers
- Connect your Telegram bot
- Automated responses via Bot API
- Receive incoming messages
- Send messages and automate responses
- Template responses and automated messaging
- Customer correspondence and chat management
- Connect via webhooks
- Send AI replies back
- Embeddable chat widget
- Real-time AI conversations
Real-time status
HAPP shows whether the Webhook is active and messages are arriving — without page reload.
Bot name and avatar
The integration card shows the Viber bot name and avatar exactly as customers see them.
What to do if it won't connect
Every error has a specific cause — find yours and fix it in under a minute.
Token invalid or expired
Regenerate the token in Viber Admin Panel → your bot → Edit and paste the new one in HAPP → Integrations → Viber.
Webhook not registered
HAPP could not register the Webhook in Viber. Check that the token is correct and reconnect.
Bot not activated
Go to the Viber Admin Panel and make sure the bot is activated and available to subscribers.
Account is not a Public Account
Viber API is only available for Public Account or Bot. Register a Public Account at partners.viber.com.
Can't find your error?
Our support team will sort out your situation individually — message us on Telegram.
Contact support →Messaging limit exceeded
Viber limits the request rate. HAPP automatically queues messages and retries them after a pause.
Bot access revoked
The account administrator revoked the token or deleted the bot. Reconnect the integration with admin rights.
Disconnecting and reconnecting
What happens to your data and how to properly disconnect or restore the Viber integration.
Disconnect
How to disconnect Viber
Three steps — the integration stops, your data stays.
- 1Go to HAPP → Integrations → Viber.
- 2Click Disconnect next to the bot.
- 3Confirm the action in the dialog.
What happens after disconnecting
- New messages will stop arriving in HAPP
- The Webhook will be deregistered in Viber
- The Viber Public Account stays active
- Conversation history is preserved in HAPP
Reconnect
How to reconnect Viber
Three steps — all settings and data are preserved.
- 1Go to HAPP → Integrations → Viber.
- 2Click Connect and paste the token.
- 3HAPP automatically re-registers the Webhook.
What is preserved after reconnecting
- Full conversation history stays in HAPP
- Assistant and filter settings
- Response templates and keyboard buttons
- Channel statistics and analytics
FAQ
Answers to the most common questions about Viber integration.
What is a Viber Public Account and how does it differ from a regular account?
Viber Public Account is a verified business profile with API access. Unlike a personal account, it allows automating messages via external systems like HAPP and accepting an unlimited number of subscribers.
Where do I find the Viber API token?
The token is in the Viber Admin Panel (partners.viber.com): select your bot → Edit info → Authentication token. The token is issued once — save it right after creating the bot.
How do response templates work in Viber?
Templates are pre-written message texts with variables (name, order number, etc.). HAPP substitutes data automatically on send. You can also configure keyboard buttons so customers tap instead of typing manually.
Can a customer message first?
Yes. The customer subscribes to the Viber Public Account and can message at any time. HAPP receives the message via Webhook and the AI assistant replies automatically.
Can I send messages to customers first?
Yes, but only to your Public Account subscribers. Viber allows sending messages to those who subscribed to the bot. Unsolicited spam to strangers is blocked at the platform level.
What should I do if the token expired or was reset?
Generate a new token in Viber Admin Panel → Edit info → Auth token and update it in HAPP → Integrations → Viber → Settings. HAPP will automatically re-register the Webhook with the new token.
Can I connect multiple Viber bots?
Yes. Each bot connects separately via its own token and creates its own channel in HAPP with its own assistant or operator team.